What I do

If you are interested in my CV, have a look at my profile on LinkedIn.

If you want to know what I am passionate about, here’s some inspiration.

My core values are autonomy, respect, action. You’ll probably recognize these values in one form or another in most things that I do. If they resonate with you, we’ll most likely get along both professionally and personally.

Customer Support as a Career

Without customers, there is no company. Without meeting your customers where they are and teaching them to get where they want to be, there won’t be any resources yet. No other career choice embodies what I value to such a high extent.

You can find some of my musings around support on my English blog

Currently, I support a team of 7 to excel at customer support for WooCommerce shop owners and developers. I am also involved in quality assurance and multi-language options for our customers.

Never Stop Learning

I studied Political Sciences and Intercultural Communication in Chemnitz (DE). I specialized in feminist theory at USP in Brasil. I have a double degree (M.Sc) in European Studies and Innovation Management from Syddansk Universitet (DK) and Flensburg University (DE) – and I’ve done my fair share of modules on Coursera around Leadership, Neuroscience, applied mathematics, Marketing and Literature. I believe in the merits of a broad education and try to mix and match new ideas. 

If you don’t know what to talk about, ask me what I am reading or studying 😉

Exercising Body and Brain

I consider myself an ultra runner, even though I probably run much less than I should. I aim for 4x10k as a minimum each week – and then it depends on how happy the twins are sleeping through the night (which is when I usually end up running).

Running is my meditation, it helps me to stay grounded, patient and friendly – three attributes that are quite helpful when dealing with customers, colleagues, friends and family, and with myself.

And if I get bored on those longer runs – there are lots of highly educational podcasts out there. And, of course, A Natural History of Dragons.